If you shopped around for hours finding the perfect broadband package, it's infuriating when you get that dreaded letter through the door notifying you that your monthly broadband bill is going to increase in price.
You're not wrong to feel angry about this - when you agree to a package it's understandable that you expect to get what you signed up for.
Unfortunately, a broadband provider may be able to alter the terms and conditions of your original contact.
It CAN raise contract prices this as long as it follows certain Ofcom rules. If the price hike comes at a detriment to you, they must give you one month's notice of the price hike.
At the same time, your broadband provider must inform you that you are entitled to terminate the contract without charge, if you decide that the increase isn't acceptable.
Your provider will give you an explanation to explain why it is changing the terms and conditions of your original contact and therefore raising its prices. There are typically a few standard reasons it will give:
If you think that these reasons are not good enough, or you don't want to pay for benefits you didn't ask for - there are things you can do.
If you are really unhappy with your price hike, and would be prepared to switch - call up your provider and get haggling.
Tell them you find this price hike unacceptable, and that you didn't want the new TV packages etc. If you are not that happy with other parts of your provider's service (speeds etc) - now would be a good time to mention it.
You don't want to waste time with the customer service representative - you want to be put through to the retention team ASAP - as they have the power to offer you the very best discounts.
Tell them that you are now thinking about leaving, you'll then be put through to retentions and the odds are it will do what they can to keep you.
If you are still not happy, you can always switch to a better and cheaper broadband provider.
It's incredibly annoying, sure - but Ofcom has your back here, and you're perfectly entitled to cancel if your provider has changed the terms of your original contact.
Within 30 days of being notified of the price increase, contact your provider by phone, letter or email and tell them you want to cancel.
You will hear from salespeople who will likely offer you a better deal than you have now - but if you are not interested and still want to change broadband provider, stick to your guns.
Tell them that the price increase is your reason for leaving, and make sure they confirm you are not going to incur any costs for leaving. Then get a confirmation date for when they final payment will be taken.
It's really that easy and often a blessing in disguise because most people who haven't switched for years are on expensive and slow packages.
It's incredibly quick, and very easy to switch broadband providers - you just need to make sure you pick the right package.
Think about your usage (it should be on your bills or give your provider a call and it will tell you) and then use an Ofcom-accredited comparison tool to find the ideal package for your needs, taking into account your usage habits and budget.
You don't need to cancel your contract with your current provider you're leaving - your new one you do all the legwork for you.
|The People's Operator|